Terms of service

1. General

These terms and conditions apply to sales of goods to consumers at nuanzes.com ("the website"), offered by Nuanzes Studio AB, Broholmsvägen 23, 193 31 Sigtuna, Sweden, company registration number 559491-5331 ("Nuanzes", "we", "us", "our"). By placing an order at nuanzes.com you accept the terms in force at the time of your order and confirm that the information you provide about yourself is correct.

You must be at least 18 years old to order at nuanzes.com. If you are under 18, you need the consent of a parent or guardian. All content on the website is owned by Nuanzes Studio AB or its licensors.

2. Ordering and payment

When your order is complete, an order confirmation is sent to the email address you provided, showing the product, price, quantity and billing and delivery address. If anything in the confirmation is incorrect, please contact us immediately. If you have not received your confirmation within ten minutes, check your spam folder and then contact info@nuanzes.com.

All prices are in Swedish kronor (SEK) including VAT. Shipping is added and shown at checkout before you complete your purchase. Discount codes cannot be combined with other campaigns or offers. We reserve the right to change and correct prices. If a price is obviously incorrect, Nuanzes may cancel the purchase and refund the amount.

You can pay by card or Klarna. Products remain the property of Nuanzes until full payment has been received. Product and packaging images are illustrations and may differ slightly from the actual appearance, for example depending on your screen.

3. Delivery

Nuanzes delivers within Sweden with PostNord. Orders received before 12:00 on weekdays are processed the same day. Orders after 12:00 or at weekends are processed the next business day. Delivery then normally takes 3–5 business days depending on postcode, and no later than 30 days after the order. If delivery is unreasonably delayed for reasons not attributable to you, you may cancel the purchase free of charge.

We are responsible for your order until you have received it. If you discover transport damage, or the delivery does not match your order confirmation, please email us as soon as possible. In the case of an incorrect delivery we will send the correct product or refund the amount, and cover any return shipping.

You will be notified about your parcel by PostNord. If a parcel is not collected and is returned to us, we reserve the right to charge a fee of SEK 199 to cover shipping and handling costs.

4. Right of withdrawal and returns

Under the Swedish Distance Contracts Act you have the right to cancel your purchase within 14 days of receiving the item. You cancel by notifying us in writing at info@nuanzes.com within this period.

For hygiene and health reasons, the right of withdrawal only applies to unopened products in unbroken original packaging. Opened or used products cannot be returned. Returns must be approved by us before they are sent.

You pay for return shipping and are responsible for the item reaching us. We recommend tracked shipping. You are responsible for any reduction in value caused by handling the item more than necessary. Once we have received and approved the return, we refund the amount using the same payment method, normally within 10 business days. See our refund policy for details.

5. Complaints

You may complain about a faulty or damaged product within a reasonable time of discovering the fault, and no later than three years after purchase. Keep the product and its packaging until the matter is resolved. Faults caused by incorrect use are not covered. Contact us at info@nuanzes.com. We normally handle complaints within 5 business days, and approved complaints are refunded within 30 days.

6. Personal data

We care about your privacy. When you shop at nuanzes.com we process the personal data needed for your purchase. You have the right to request access to, correction of or deletion of your data. Read more about how we handle personal data and cookies in our privacy policy.

7. Governing law and disputes

These terms are governed by Swedish law. If a dispute cannot be resolved between you and us, Nuanzes follows the recommendations of the Swedish National Board for Consumer Disputes (ARN), www.arn.se, Box 174, 101 23 Stockholm, Sweden. You can also use the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

8. Intellectual property

All intellectual property rights on the website, including trademarks and copyright, belong to Nuanzes Studio AB or its licensors and may not be used commercially without permission.

9. Changes to these terms

Nuanzes Studio AB reserves the right to change these terms. The terms in force at the time of your order apply.

Last updated: 28 October 2026