Privacy policy

Last updated: 28 October 2026

1. About this policy

Your privacy matters to Nuanzes Studio AB ("Nuanzes", "we", "us"). This policy describes how we process your personal data when you visit nuanzes.com, shop with us or contact us, and what rights you have. Personal data is information that can be linked to you as an individual, such as your name and contact details.

2. Data controller

Nuanzes Studio AB, company registration number 559491-5331, Broholmsvägen 23, 193 31 Sigtuna, Sweden, is the controller of your personal data. You can reach us at info@nuanzes.com.

3. What data we collect

  • Contact details: name, address, email address and phone number.
  • Purchase information: products purchased, order history, payment method and delivery information.
  • Communications: what you write to us, for example in customer service requests.
  • Technical information: IP address, device, browser and how you use the website, including through cookies.
  • Reviews: name, email and the content of reviews you submit.

We receive this data from you when you shop or contact us, automatically when you visit the website, and from our providers such as payment and shipping companies. The website is not intended for people under 18 and we do not knowingly collect data about children.

4. Why we process your data and on what legal basis

  • Handling your purchase (delivery, payment, order communication, returns and complaints). Legal basis: contract. Kept for the duration of the purchase and then for up to 3 years for complaints and warranty matters.
  • Complying with legal requirements, such as the Swedish Bookkeeping Act. Legal basis: legal obligation. Kept for 7 years as required by law.
  • Marketing, such as newsletters and tailored offers. Legal basis: consent or legitimate interest. Kept for up to 1 year after your last activity. You can always unsubscribe via the link in our emails.
  • Customer service. Legal basis: legitimate interest. Kept for up to 12 months after the case is closed.
  • Developing and improving the website and range. Legal basis: legitimate interest. Kept for up to 12 months.
  • Preventing fraud and misuse. Legal basis: legitimate interest. Kept for up to 12 months, or longer if needed to investigate suspected crime.
  • Publishing reviews. Legal basis: consent. Kept until you ask us to remove the review.

5. Who we share data with

We never sell your personal data. We only share it when needed for the purposes above, with:

  • Shopify, which runs our online store.
  • Payment providers such as card acquirers and Klarna. If you pay with Klarna, Klarna processes your data under its own privacy policy.
  • Shipping companies such as PostNord, for delivery and returns.
  • IT and service providers that help us with email, newsletters, reviews and analytics.
  • Marketing partners such as Google and Meta, if you have accepted marketing cookies.
  • Authorities where required by law.

6. Transfers outside the EU/EEA

We primarily process your data within the EU/EEA. Some providers may process data outside the EU/EEA, for example in the USA. In that case we ensure protection under the GDPR, for example through the European Commission's standard contractual clauses.

7. Cookies

We use cookies and similar technologies so the website works, to understand how it is used and, with your consent, for marketing. You choose which cookies to accept in the cookie banner and can change your choice at any time.

8. Security

We protect your data with technical and organisational measures, including encrypted connections, restricted access and carefully selected providers.

9. Your rights

Under the GDPR you have the right to:

  • know what data we hold about you and receive a copy,
  • have incorrect data corrected,
  • have your data erased or processing restricted in certain cases,
  • object to processing based on legitimate interest, and always to direct marketing,
  • withdraw your consent,
  • receive your data in a machine-readable format (data portability).

Contact us at info@nuanzes.com to exercise your rights.

10. Complaints

If you are unhappy with how we process your personal data, please contact us first and we will try to resolve it. You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), www.imy.se.

11. Changes

We may update this policy. The latest version is always available at nuanzes.com.

12. Contact

Nuanzes Studio AB, Broholmsvägen 23, 193 31 Sigtuna, Sweden. Email: info@nuanzes.com