FAQ
Find our Frequently Asked Questions Below
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Questions about our products
Are your perfumes cruelty-free?
- Yes, all Nuanzes products are cruelty-free. We do not test on animals, and we ensure that our ingredients are ethically sourced.
Are your perfumes vegan-friendly?
- Yes, all of our perfumes are 100% vegan.
How do I care for my perfume?
- To ensure your perfume lasts, store it in a cool, dark place away from direct sunlight and extreme temperatures. Keep the bottle tightly closed when not in use to maintain its quality and scent.
Does the perfume last?
- Yes, our perfumes have a 20% perfume oil concentrate which is above the average for EDP perfumes, ensuring a long-lasting and rich scent that stays with you throughout the day.
What ingredients do you use in your perfumes?
- We use high-quality, ethically sourced ingredients to create our unique scents. Our formulations are free from harmful chemicals and preservatives.
My Order
How can I track my order?
- Absolutely! Once your order is shipped, you will receive a tracking number via email to follow your shipment's progress.
How long will it take to receive my order?
- Orders are typically processed within 1-2 business days, and shipping times vary depending on your location within Sweden. You will receive an estimated delivery date when your order is shipped.
Delivery
Where do you ship?
- We currently ship within Sweden. Stay tuned as we plan to expand our shipping locations in the future!
What are your shipping options and costs?
- We offer standard shipping within Sweden. Shipping is free.
Do you offer expedited shipping?
- At this time, we only offer standard shipping. We are working on adding expedited shipping options in the future.
Payment & Refund
What payment methods do you accept?
- We accept major credit cards, PayPal, and Klarna for your convenience.
Is my payment information secure?
- Yes, we use secure encryption technologies to ensure your payment information is protected.
What is your return policy?
You may return your product within 14 days of receiving it. To initiate a return, please email us at info@nuanzes.com.
Please note that we only accept returns of unopened products.
About Nuanzes
How can you offer such good prices?
- We focus on what truly matters: high-quality ingredients and meticulous craftsmanship. By eliminating unnecessary expenses and streamlining our processes, we can offer luxury perfumes at accessible prices without compromising on quality.
Where are your perfumes made?
- Our perfumes are crafted in Sweden, with perfume oil from Grasse.